A global leader in IP camera manufacturing and video surveillance solutions has decided to create non-face-to-face services for the hospitality industry as part of their digital transformation and new business strategies. The goal is to reduce labor costs and improve customer experience by providing efficient, personalized services through advanced video monitoring and analytics that enhance safety and security, while also increasing customer engagement and satisfaction.
Implementing a PoC AI Concierge solution in the hospitality industry presented several challenges. The system must deal with spaces that are not always easy for IP cameras to capture footage and detect abnormalities. Accurately detecting age using computer vision is another challenge, and this can be important for services with age restrictions. Integrating with existing hardware and software data can also be complex, requiring a deep understanding of the infrastructure and protocols.
The design and engineering team at Favorite Medium turned user insights and business requirements into a PoC for concept validation and testing, using an agile design and development approach. The seamless integration of IP camera data with other data sources is critical for the accuracy and reliability of the AI concierge service, and our team successfully developed a PoC AI concierge that saves labor resources and improves the customer experience.